Refund Policy
Refund Policy
Last updated: September 2026
This policy applies to subscriptions and data packs purchased through the VPNGY user panel. Before submitting a refund request, verify the purchase type, payment time, usage, and account status. Reviews rely only on actual order and service records; payment proof unrelated to the order is not accepted.
Refund Window and Eligibility
A full, no-questions-asked refund may be requested within 14 days of the first payment.The window starts when the first payment order is completed, and the request must be submitted through the user panel within that period. This arrangement applies to accounts purchasing a monthly subscription for the first time, allowing users to assess whether the service fits their cross-border access, international routes, and device environment.
Monthly subscriptions include ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB. Data resets monthly from the activation date. When upgrading partway through a cycle, the price difference is prorated by the remaining days. If the first order is upgraded during the refund window, the review checks the original order, upgrade record, and actual usage together to prevent duplicate refunds for the same service.
Refund Exclusions
Subscription orders outside the refund window, renewals after the first payment, and payments that cannot be matched to the current account and order records are not covered by the first-payment refund arrangement. Data packs do not expire and remain available until used. They include ¥158/300GB, ¥358/1000GB, and ¥658/3000GB; once a data pack has been used, it is not handled under the first-payment rule for monthly subscriptions.
If an account has used more than the data included with the purchased subscription, or if repeated purchases, repeated requests, payment reversals, or similar actions create an order-status conflict, VPNGY may reject the refund after reviewing the records. Accounts that violate the terms of use, disrupt route operations, resell subscriptions, profit from shared access credentials, or otherwise misuse service resources are also excluded from the no-questions-asked refund arrangement.
Request Process and Required Information
Refund requests must be submitted through a ticket in the user panel. Include the username, relevant order, payment method, payment proof, and a brief explanation for the request. VPNGY does not require applicants to resubmit information unrelated to order verification; if key details in the proof are incomplete, the review will continue after they are provided.
After submission, service records are used to confirm the first payment time, order status, data usage, upgrade history, and account compliance. Keep the original payment records during review and avoid submitting repeated requests for the same order. If someone else made the payment, the order account must submit the ticket and provide payment proof that matches the original order.
Refund Method and Processing Time
Once approved, refunds are generally returned through the original payment route. Alipay and WeChat Pay refunds are submitted to the corresponding original transaction channel; the actual posting time depends on the payment channel's processing progress. VPNGY cannot redirect an original-channel order to another receiving account or replace a confirmed full refund with site credit.
After a refund is submitted to the payment channel, the order status and funds-received status may not update at the same time. If the original transaction has been closed, restricted, or placed under dispute processing by the payment channel, its review must be completed first. Delays caused by incorrect payment records, channel maintenance, or an unavailable receiving route will be explained in the ticket.
USDT and Special Payment Handling
USDT settlement differs from Alipay and WeChat Pay. The request must include transaction records matching the order, and the ticket must confirm a workable return route. Once approved, processing follows the original payment record; on-chain status, address validity, and settlement steps may affect the actual completion time. If incorrect return details are provided, processing must be reviewed again before it can continue.
For every payment method, the refund review is based on the amount actually received for the order. Independent disputes raised with a payment channel, fees not collected by this service, and transfers that cannot be shown to relate to a VPNGY order are excluded from the refund amount. If you have questions about the result, continue adding payment proof and order information to the original ticket to preserve a complete review record.